Maintenance and Property Inspections

Freedom From Maintenance

On call 24/7? Not you. Our in-house maintenance staff and trusted vendor network handle every issue, day or night, so you never get that late-night phone call.

The owner of Solid Rock Realty is a licensed Professional Engineer and General Contractor, giving our in-house maintenance team a level of expertise most property managers simply don't have. Whether it's a resident need, an emergency situation, or a unit turnover on a deadline, our team responds quickly and gets it handled right.

Setting You Up For Success

From day one, we complete a property questionnaire and move-in inspection, capturing everything from filter sizes to appliance models. This setup also includes replacing exterior door locks and adding smoke/CO alarms as needed, so your property starts secure and up to code.

Handling Maintenance Requests

Residents submit requests anytime through our online Resident Portal. Our team coordinates directly with our network of licensed, insured contractors, including our in-house Renovations & Repairs team, handling everything from minor fixes to major repairs. We manage communication with residents and vendors so you don't have to. We also keep landlords notified of maintenance needs immediately so there are no surprise bills later on.

Maintenance Rates

For Property Management Clients

• $125/hour during normal business hours (1-hour minimum) — trip fee waived
• $160/hour for after-hours service (1-hour minimum)
• $79/hour Field Operations Trip Fee for opening doors for outside contractors (1-hour minimum)
• In-store purchases: 20% markup
• Online purchases: 10% markup
• Third-party vendor invoices: 10% markup

For Non-PM Clients

• $125/hour + $75/day trip fee during normal business hours (1-hour minimum)
• Trip fees may be waived for multi-day jobs due to scheduling constraints
• After-hours maintenance is currently available only to properties in our Property Management portfolio

Ongoing Inspections

We perform an Annual Mid-Lease Inspection to catch small issues early. Additional inspections ($149) or property trip fee visits ($79/hour) are available if needed beyond the standard schedule.

Full Transparency

Every vendor invoice is included in your monthly Owner Statement and always accessible in your Landlord Portal.

The Bottom Line

Trusted vendors mean competitive pricing and no scrambling in a crisis. Your property is protected around the clock, billing is fully documented, and quick repairs keep residents happy and vacancies low.